Mumbai: Reliance Jio Infocomm Limited (Jio) on Wednesday announced relief measures for customers affected by heavy rains and flooding in Jammu and Kashmir, Ladakh, and Himachal Pradesh.
A company spokesperson stated that despite the extreme weather, Jio continues to provide critical connectivity in most affected areas.
“Jio recognizes the essential role of reliable connectivity in accessing emergency services, staying in touch with family, and receiving critical updates,” the spokesperson said.
To ensure uninterrupted digital access, Jio Prepaid Mobile and JioHome subscribers whose plans are expiring this week will automatically receive a 3-day validity extension. Prepaid mobile users will benefit from unlimited voice calls and 2GB of high-speed data per day at no extra cost or recharge requirement. JioHome subscribers will receive an additional 3 days of service based on their last active plan, also free of charge.
Postpaid Mobile and JioHome customers will be granted a 3-day grace period for bill payments, ensuring seamless service continuity without interruptions.
“Jio’s on-ground engineering teams are working tirelessly to enhance network resilience and strengthen infrastructure to meet ongoing challenges. As a pioneer in India’s digital transformation, Jio remains committed to delivering world-class connectivity and supporting communities through every hurdle, in line with the vision of a truly connected Digital India,” the spokesperson added.
