New Delhi, 11 December 2025: The Union Government has reported that Jammu & Kashmir and Ladakh together registered 9,396 consumer grievances on the National Consumer Helpline (NCH), reflecting growing awareness among citizens about their rights and the mechanisms available for redressal.
According to official data, the complaints were received through multiple channels including the NCH toll-free number, mobile app, and online portal. The grievances covered a wide range of sectors such as e-commerce, banking, insurance, telecom, and retail services.
Officials said the majority of complaints related to issues of delayed deliveries, defective products, non-refund of payments, and service deficiencies. The Centre noted that the rising number of grievances indicates that consumers are increasingly turning to formal platforms to seek resolution rather than remaining silent.
The National Consumer Helpline, operated under the Department of Consumer Affairs, provides advisory support and facilitates resolution of complaints by forwarding them to companies and regulators. The system also helps track patterns of consumer issues across states and union territories.
Authorities emphasised that the government is committed to strengthening consumer protection frameworks and ensuring timely redressal of grievances. Citizens were urged to continue using the helpline to safeguard their rights and hold service providers accountable.
With 9,396 complaints logged from J&K and Ladakh, officials said the figures highlight both the challenges faced by consumers and the growing confidence in institutional mechanisms for redressal.
