KISHTWAR: Deputy Commissioner Kishtwar, Dr Devansh Yadav today presided over a meeting of district and sectoral officers of different line departments to assess the status of redressal of grievances received through Hello Kishtwar, an Interactive Voice Response System (IVRS) launched to address the public issues.
The meeting was attended by DPO, ICDS, Dr Rishi Sharma; Assistant Commissioner Panchayat, Zakir Hussain Wani; ACD, Sunil Bhutyal; ASP, Rajinder Singh; Tehsildar HQ, Chander Shekhar Sharma, besides others District and sectoral Officers.
The meeting was informed that the departments have resolved 733 grievances over the course of two months since the launch of the Hello Kishtwar initiative.
The district administration considers this initiative a resounding success as it has eliminated the need for citizens to visit government offices repeatedly to inquire about their registered grievances. By providing access to the progress of their grievances through a phone call to the respective district officers including RDD, Education, Health, Food Civil Supplies & Consumer Affairs, Revenue, Police, etc.
The initiative has not only reduced the financial burden on individuals but also saved their valuable time as the IVRS can be accessed by calling the helpline number 8470800900 and register their grievances on designated days Viz Tuesday & Thursday from 11AM to 12 Noon.
In light of the achievements thus far, the Deputy Commissioner urged all line departments to proactively listen to and register grievances during the designated days with full dedication.
He also emphasized the importance of timely redressal to ensure the convenience of the people, aligning with the principles of good governance.
Furthermore, the Deputy Commissioner called for collaborative efforts among the departments to ensure hassle-free and efficient resolution of grievances.
During the meeting, the Deputy Commissioner also reviewed the progress made on various significant grievances registered by citizens with him during the recent Hello Kishtwar sessions.
He urged the officials concerned to expedite the pace of redressal to uphold the faith placed by the people in this novel initiative.
The Deputy Commissioner informed the officers that a total of 18 successful sessions have been conducted thus far, during which district officers, including those from the civil and police administration, have received a total of 2560 calls. This overwhelming response reflects the popularity of the Hello Kishtwar IVRS among the masses.
In conclusion, the Deputy Commissioner stressed the need for proper follow-up on the grievances and demands raised by the people during the Hello Kishtwar sessions in stipulated time.