New Delhi: IndiGo Chief Executive Officer Pieter Elbers has issued an apology to passengers following recent disruptions across airports, assuring that the airline’s operations have now stabilised. He stated that IndiGo is “back on its feet” and committed to restoring passenger confidence.
Elbers acknowledged the inconvenience caused to travellers during the period of operational chaos and emphasised that corrective measures have been implemented to ensure smooth functioning. He noted that the airline’s teams worked extensively to address baggage delays, refund requests, and flight rescheduling.
According to the CEO, IndiGo has successfully cleared the backlog of passenger services and refunded significant amounts in line with regulatory guidelines. He reiterated that the airline’s priority remains passenger convenience and operational reliability.
Elbers further highlighted that IndiGo has strengthened its internal processes to prevent similar disruptions in the future. He assured passengers that the airline is focused on maintaining punctuality, efficiency, and customer satisfaction as part of its recovery plan.
With operations stabilised, IndiGo reaffirmed its position as India’s leading carrier, pledging continued improvements in service standards and operational resilience.
